Return policy
RosesClothing's Terms of Service, shipping policies, and refund & return policies work in harmony to establish the rules and procedures for using our website, services, and purchasing products. By accessing our site, making a purchase, or placing an order, you consent to these policies, which comprehensively cover every aspect of our relationship with you.
User Obligations and Conduct
Users must be of legal age and agree not to use our products or services for any illegal purposes. Prohibited actions include violating laws, spreading malware, and engaging in unauthorized use of our services. Any breach of these terms may result in the immediate termination of your service.
Service Provisions and Company Rights
RosesClothing reserves the right to refuse service, modify or discontinue services, and change product prices without prior notice. The accuracy of information on our website is not guaranteed, and users rely on it at their own risk. We are not liable for third - party content, links, or tools accessed through our site.
Product - Related Policies
Product availability, descriptions, and pricing are subject to change. Sales may be limited, and certain items are exclusively available for online purchase with specific return policies. Although we strive to display accurate product images, we cannot guarantee the color accuracy on your computer monitor.
Account and Billing Requirements
You must provide accurate purchase and account details and keep them updated. We have the right to refuse or cancel orders, especially if we suspect fraud. Any changes or cancellations will be communicated to you using the contact information you provided.
User Submissions and Privacy
We can use user - submitted content without any obligation for confidentiality, compensation, or response. The handling of your personal information is governed by our Privacy Policy.
Liability and Indemnification
Our service is provided “as is,” and we disclaim all warranties while limiting our liability for damages. You are responsible for indemnifying us against any claims arising from your breach of these terms or legal violations.
Agreement Management
We can update the Terms of Service at our discretion. Continued use of our site after any changes indicates your acceptance of those changes. Our agreement is governed by U.S. law, and if you have any questions, you can contact our support team at support@RosesClothing.shop or +1 314 249 7914.
Shipping Policies
This policy applies to orders within the United States and is designed to ensure you are fully informed about our shipping procedures. By placing an order with us, you accept the following shipping policies:
A. Shipping Costs
The shipping cost is calculated at checkout, allowing you to see the total cost, including shipping, before finalizing your purchase.
B. Transit, Handling & Order Cut Off Time
- Transit Time: Shipments generally take 3 – 5 business days (Monday to Friday) in transit.
- Order Cut-off Time: Orders must be placed by 05:00 PM Eastern Standard Time (New York).
- Order Handling Time: It takes 1 – 2 business days (Monday to Friday) to handle an order.
C. Delivery Terms
We use UPS, USPS, or FedEx to deliver products.
D. Change of Address
Once an order is in transit, we cannot change the delivery address. To change the delivery address, please contact us at support@RosesClothing.shop within 24 hours of placing your order.
E. Cancellations
You can cancel your order at any time before it is dispatched. If the order has already been dispatched, please refer to our refund policy.
F. Parcels Damaged in Transit
If you find a parcel is damaged in transit, please reject it from the courier, if possible, and contact our customer service immediately. If the parcel is delivered when you're not present, get in touch with our customer service to learn the next steps.
G. Manufacturer Direct Shipping
For orders shipped through Manufacturer Direct Shipping:
- Shipping Method: We utilize standard economy ground services, and the carrier for each order may vary based on the manufacturer's default choice.
- Processing and Handling: Order processing and handling typically take 1 - 2 business days, but occasional delays may occur.
- Shipping Times: Shipping times range from 1 - 5 business days, depending on the location of the manufacturer’s facility and your destination.
- Tracking Information: Once your order is processed and dispatched, you will receive tracking information via email to monitor the status and estimated delivery time of your shipment.
- Communication and Updates: In case of any unforeseen delays or issues related to processing, handling, or shipping, we will keep you informed promptly.
H. International Orders
This policy mainly applies to U.S. orders. For international orders, additional terms and conditions, including customs duties, taxes, and shipping fees, may apply. As an international customer, you are responsible for complying with your country’s regulations and paying any applicable import duties and taxes.
I. Tracking Information
After your order is dispatched, you will receive tracking information via email to monitor the progress of your shipment. If you encounter any issues with tracking or have questions about your order’s status, please contact our customer service at support@RosesClothing.shop.
J. Contact Information
For any shipping - related inquiries, concerns, or questions about this policy, feel free to reach out to our customer service team at support@RosesClothing.shop. We are committed to providing timely and helpful assistance to ensure a positive shopping experience for you.
Refund and Return Policies
By placing an order through RosesClothing, you agree to the following refund and return policies, which are designed to ensure transparency regarding our refund and return methods and procedures. These policies apply to orders within the United States.
A. 14 - Day Return Policy
We offer a 14 - day return window for eligible items. From the date you receive your order, you have 14 calendar days to request a return. To be eligible for a return, the item must be in its original condition, meaning it should be unworn, unused, with all tags attached, and in the original packaging. Please note that all Manufacturer Direct items are final sales and not eligible for returns.
B. Return Process
To initiate a return, you can:
- Email: Contact us at support@RosesClothing.shop
- Phone: Call us at +1 314 249 7914
Once your return request is approved, we will send you a return shipping label along with detailed instructions on how to package the item and where to send it. Items returned without prior authorization will not be accepted.
C. Damaged and Wrong Products or Issues
Inspect your order as soon as you receive it. If you find an item is defective, damaged, or you received the wrong item, contact us immediately. We will assess the situation and take appropriate steps to resolve the issue. The time it takes to receive an exchanged product may vary depending on your location.
D. Exchanges
Exchanges are only available for products that are damaged, incorrect, the wrong size, or defective. If you need to exchange an item, please contact our customer service team using the email or phone number provided above.
E. Restocking Fee
We do not charge any restocking fees for returned items, ensuring a hassle - free return experience for you.
F. Refunds
After we receive and inspect your returned item, we will notify you of the refund decision. If approved, the refund will be automatically processed back to your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund process.
G. No Refund Policy for Unused Discounts
Once a purchase is completed, we do not offer refunds for discounts that were not applied at the time of the transaction. All discounts and promotions must be used during checkout, and no retroactive adjustments will be made. This policy helps us maintain fairness and consistency in our business operations.
If you have any questions or concerns regarding our refund and return policies, please contact our customer service team at support@RosesClothing.shop or +1 314 249 7914. We are dedicated to providing excellent service and ensuring your satisfaction with your purchase from RosesClothing.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to abide by our shipping, refund, and return policies. We reserve the right to update or modify these policies as needed, and any changes will be reflected on the relevant page.